We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start a return, you can contact us at customerservice@kuduarts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

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If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

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You can always contact us for any return question at customerservice@kuduarts.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for damaged items, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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Order Errors

We will immediately replace an item at no charge if we made an error when creating the engraving or printing. However, if the error was made by the customer (such as a typo made on the order form) then we can’t be held responsible. While we will attempt to clear up any uncertainties, we will follow exactly what is on the order form. Please proofread orders before submission.

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Shipping Breakage

There is always the possibility of breakage when shipping fragile items, no matter how well they are packaged. Please read the following policies concerning shipping damage:

• We must be notified of breakage at the time of order receipt.
• Broken glasses and packaging should temporarily be held in case our carrier elects to inspect or recover the damaged goods.
• For orders of engraved glassware that suffer shipping breakage, we normally offer a choice of replacement glasses or a product cost refund.
• Replacements will be shipped at no cost via the same shipping method that was selected at time of purchase. If expedited shipping is required to receive your replacements by a certain deadline, we may ask you to pay the difference in shipping to have them arrive in time.

Cancellations/Changes

Orders are fully cancellable prior to order shipment.

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Changes to the order may also be made at any time before it leaves our facility,

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In case the change is requested after the shipments leaves our facilities, extra charge will apply to cover the shipment return and re-dispatch.

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Orders are fully cancellable prior to order production for customized items. However, refunds cannot be given once orders have been engraved. Changes may also be made at any time prior to order production, but a charge will apply if changes are requested after the order has already been set in to motion.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Bank Transfers

In case of payment through bank transfer. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Kindly make sure to complete the payment within 10 days.

In case no payment is received within these 10 days; the order will be automatically canceled.